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Catalog
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Digital perm machinesUsedIrons and toolsHair steamersPerm solutionsCold perm lotionsRods and consumablesAftercareShampoosSets

Shipping and payment

How supply works

Every Silkybon product is made to order from Korea. We don't keep ready stock: each order is sourced from the manufacturer or its distributor in Korea, shipped to you directly from Korea. Prices on product pages exclude shipping, and there is no cart. Perm solutions are wholesale only, minimum order 10 sets. You choose the product, variant and quantity and message us via WhatsApp, Telegram or email using the buttons on every product page. You pay for the item by invoice and we place the order with our supplier in Korea. Shipping from Korea to your address is invoiced separately before dispatch.

We have no physical store. Equipment, tools and care ship directly from Korea to your address in Asia, the Middle East and the CIS.

Lead times

The lead time starts once the order is agreed and accepted.

  • Perm solutions and hair care - up to 30 days.
  • Equipment: the digital perm machine and hair steamers - up to 60 days.

These are made-to-order estimates. When a supplier in Korea has the item available straight away, it can be faster. We confirm the exact lead time for your order before payment, and if anything changes along the way, we let you know in the same chat.

For perm solutions, the shipping method depends on your country; we confirm it when we quote the order.

Shipping

We ship to Asia, the Middle East and the CIS. We do not ship to the EU. We choose the carrier for each order based on the country, weight and contents of the parcel. Country details: shipping to the UAE and shipping to Kazakhstan.

Shipping cost depends on the country, weight and size. It is invoiced separately before dispatch.

Payment

You pay for the item by invoice and we place the order with our supplier in Korea. Shipping from Korea to your address is invoiced separately before dispatch.

Defects and damage in transit

If an item arrives defective or the parcel is damaged in transit, message us in the same chat where you placed the order and attach photos or a video of the packaging and the item. Each case is reviewed individually and we agree on a solution. It helps to film the unboxing as soon as the parcel arrives, so it is easier to establish what happened.

Equipment warranty

Equipment - machines, steamers, irons and hair dryers - is covered by the manufacturer's warranty. We share the warranty period and terms for a specific model on request before purchase.

Questions

Message us via the buttons on the site or by email: we will help you choose and send an invoice and the lead time.